CODEWITHSUNDEEP
chatbotzendesk
kantsverma
kantsverma

Reputation: 636

Zendesk custom fields not showing on ask for detail section in chat bot

I am creating a chatbot on Zendesk and facing issues regarding getting user detail fields in ask for detail section in the . enter image description here

Fields will show something like this to end users I am trying to add more fields for this but you can see in the above screenshot there is no option to add. enter image description here

Please let me know, if Can we add fields or not I tried adding custom fields in tickets & objects but it does not work.

Upvotes: 0

Views: 628

Answers (2)

Todd Becker
Todd Becker

Reputation: 1

In addition to the answer provided regarding permissions, it is also important to note that a 'multi-select' custom field cannot be used as an 'Ask for Details' custom field.

Upvotes: 0

Hasham
Hasham

Reputation: 1

Have you set the permission for the the custom ticket field to: Customer can edit

Screenshot

Upvotes: 0

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