Kode Charlie
Kode Charlie

Reputation: 1489

If Flow in Amazon Connect has Start Media Streaming Block, but no corresponding Stop, will live audio stream be demarcated accurately?

My contact Flow in Amazon Connect has a Start Media Streaming block, but no corresponding Stop Media Streaming. In my Amazon Connect dashboard, I have not enabled Data Streaming, and therefore, the software module that picks up the live audio stream (through Kinesis Video Streams) is not also picking up Agent Events.

Question: in the absence of Agent Events that might demarcate the live audio stream, and in the absence of a Stop Media Streaming block in the contact Flow, can we expect the live audio stream to be properly demarcated by the beginning / end of the call?

My logic for ingesting the live audio stream, shown in a separate article, just assumes the end of the live audio stream will be demarcated by the absence of new audio chunks over the stream. But is that accurate?

Upvotes: 0

Views: 605

Answers (1)

George Anton
George Anton

Reputation: 46

According to the documentation : "You must use a Stop media streaming block to stop media streaming."

Upvotes: 0

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