Reputation: 1489
My contact Flow in Amazon Connect has a Start Media Streaming
block, but no corresponding Stop Media Streaming
. In my Amazon Connect dashboard, I have not enabled Data Streaming, and therefore, the software module that picks up the live audio stream (through Kinesis Video Streams) is not also picking up Agent Events.
Question: in the absence of Agent Events that might demarcate the live audio stream, and in the absence of a Stop Media Streaming
block in the contact Flow, can we expect the live audio stream to be properly demarcated by the beginning / end of the call?
My logic for ingesting the live audio stream, shown in a separate article, just assumes the end of the live audio stream will be demarcated by the absence of new audio chunks over the stream. But is that accurate?
Upvotes: 0
Views: 605
Reputation: 46
According to the documentation : "You must use a Stop media streaming block to stop media streaming."
Upvotes: 0