CODEWITHSUNDEEP
zendeskzendesk-api
Joey
Joey

Reputation: 687

Zendesk API - Notifications to end users are always from the user that is logged in

I am developing a simple connector for a contact form to Zendesk trough the Zendesk API. I authenticate with a emailaddress and token for the API. Everything works and i get the tickets inside of Zendesk.

The only thing is that when i create the ticket trough the API. The notification to the end-user is always from the user i was logged in to in the API credentials (email/token).

Is there a workaround for this? If i e-mail directly to: [email protected], i get the e-mail from the organization name without a user name.

Differences

I use this API CAll now:

Postman

Upvotes: 2

Views: 462

Answers (2)

GuruBob
GuruBob

Reputation: 993

For what it's worth an installation for our client seems to be using a single token, but allowing any of the users on the account to be specified as creators. I don't have access to the admin side of ZenDesk to look closer but from the code point of view we're sending the email address of an agent, and a static token. I seem to recall this is an option you have to enable in the ZenDesk account itself.

Upvotes: 0

Justin Carter
Justin Carter

Reputation: 113

There may not be a workaround when it's sending out tickets, which is why I see some people use [email protected] and my org uses [email protected].

Depending on what notifications you want to go out you may be able to solve this by re-routing the ticket using triggers to automatically reassign the ticket to someone else when generated.

Upvotes: 1

Related Questions