Why is data showing for Views but not Total Users?

Question

I've set up a simple graph in Looker Studio for a particular landing page.

The issue is that while the Views metric does show data, Total Users does not. When using a scorecard, Total Users does show data.

Report 1

To add further confusion, replicating this scorecard in a second report results in no data. There are no issues with the filter and data source. Both reports use the exact same settings.

Report 2

What are some possible explanations for this? I'm unsure of how to tackle this error from here.

I tried creating a second report to see if this is a bug. Not knowing what was going to happen, the second report gave me further confusion.

Answer 1

It could be that you're missing a date dimension on the x-axis. Are you using a different data source from which the total user values are being drawn from? As someone else has suggested, I would also suggest to create a table with total users and a date as your two columns. If it works, perhaps instead of creating a new visualisation you could just change the chart type.