CODEWITHSUNDEEP
amazon-web-servicescloudamazon-snsamazon-connect
Shpresim Musliu
Shpresim Musliu

Reputation: 1

Amazon Connect Email addresses

My problem is right now i have an inbound voice and chat flows on my Amazon connect.

The problem is that i want to create an email diagram flow that will be connected to the voice and chat flow so when the customer call and give the inputs from the intents of amazonlex that i have created, to collect those datas and send them with notification to some seperates agents with emails.

I wanted to use sns i also have created lambda function but i dont know how to connect those diagrams if anyone can help that would be great!

Thank you in advance!

i tried everything but i dont know how to connect the right diagram flow for the email and how to connect it on voice and chat inbound flows

Upvotes: 0

Views: 134

Answers (1)

gamliela
gamliela

Reputation: 4099

Roughly, there are 3 steps involved:

  1. Configure your Amazon Connect contact flow to interact with Amazon Lex, capturing customer intents and necessary information.

  2. Use a Lambda function to send the collected customer information to SNS. The preferred option is to call the Lambda from Lex itself during the fulfillment phase; there is no need to call it from the flow. This ensures that the Lambda function is triggered as soon as Lex identifies the customer's intent and collects the required data. You can configure this in the Amazon Lex console under the "Fulfillment" section of the intent. Read more about it here.

  3. Configure your SNS topic with the email addresses of the agents who need to receive these notifications.

Upvotes: 0

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