Reputation: 1
How can I retrieve the presence status of a specific D365 User?
How can I retrieve the number of users available in a specific queue?
I have the User-ID and the Queue-ID available but can't make it.
I tried to get the number of available Agents with this:
GET https://{myorg}.crm.dynamics.com/api/data/v9.2/queueitems?$filter=_queueid_value eq {myqueue} and statecode eq 0&$select=_workerid_value
Answer (even if a minimum of one Agent is available):
{
"@odata.context": "https://{myorg}.crm.dynamics.com/api/data/v9.2/$metadata#queueitems(_workerid_value)",
"value": []
}
Upvotes: 0
Views: 97