CODEWITHSUNDEEP
twiliointegrationdialogflow-cxtwilio-studiotwilio-flow
Samuel Alejandro Jimenez Ramir
Samuel Alejandro Jimenez Ramir

Reputation: 1

Timeout in Dialogflow CX through Twilio Connect Virtual Agent

I have an integration of Dialogflow CX and Twilio Connect Virtual Agent (studio, voice). I want to set the timeout for inputs in my calls.

I measure the estimated waiting time and was near to 10 seconds, but I want to modify this and I don't find any resource or configuration to do this.

This is the widget that I use, the connection is works properly. Widget Twilio

In Dialogflow CX I use the One-click Telephony Twilio Integration with my agent. Integration in Dialogflow CX

I read the documentation, in the Configurations parameters in Connect Virtual Agent since Twilio I tried to put this configuration, but it doesn´t work. Configuration in Twilio Studio

Upvotes: 0

Views: 46

Answers (1)

RJPearson94
RJPearson94

Reputation: 106

It looks like the no speech timeout can only be set via the agent settings and not when initiating a connection to Dialogflow.

You can configure this by clicking on the agent settings for the agent, then under advanced speech settings you can update the no speech timeout[1] to be 10 seconds.

Hope it helps

[1] https://cloud.google.com/dialogflow/cx/docs/concept/advanced-speech#no-speech-timeout

Upvotes: 0

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