Reputation: 1
I am using python and working with Twilio where my Twilio number first calls the "to" number (from the "from" number). Once the "to" number picks up, the call is then forwarded to a "client." I am using live audio transcription for this setup, but I'm facing challenges in mapping the speakers correctly in the transcription.
Here is the flow:
response = VoiceResponse()
start = Start()
start.stream(url=f"{wss_url}/stream/{stream_sid}", track="both")
response.append(start)
dial = Dial()
client = Client(agent_id)
dial.append(client)
response.append(dial)
I am using track="both"
, but I am still unable to map the speakers correctly. How can I achieve proper speaker mapping in this scenario?
Upvotes: 0
Views: 37