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Jack
Jack

Reputation: 22

Zoho Catalyst: Issue with Downloaded PNG File from Catalyst Stratus Showing "This file format is not supported" message

I'm currently working with Zoho Catalyst Stratus and have attempted to upload a PNG file using the form-data option in Postman. The upload process is successful, and the file appears correctly in the Catalyst bucket. However, when I download the file from the bucket and attempt to open it, I get the following error:

This file format is not supported

I have verified that the file uploads successfully without any errors. The size and details of the file match the original before uploading, and it is confirmed to be a PNG image.

Upvotes: -1

Views: 39

Answers (1)

Sakthivel B
Sakthivel B

Reputation: 60

When uploading a file to Zoho Catalyst Stratus using Postman, try uploading it in binary format instead of form-data.

Here’s how to do it:

  1. In Postman, select the PUT method for the request.
  2. Go to the Body tab and choose the binary option.
  3. Click Select File and upload your PNG file.
  4. Send the request.

Once the file is successfully uploaded to Catalyst Stratus, you can download it from the Catalyst console.

Upvotes: 0

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