Caller Name (CNAM) Feature Implementation

Question

I am working on implementing caller name (CNAM) feature for both incoming and outgoing calls. Instead of displaying a phone number, I want the caller's name to reflect our company name.

I have already implemented the CNAM functionality; however, I am encountering an issue. Upon submitting the CNAM request, I noticed the following statuses:

• Customer Profile Status: Twilio Approved
• Trust Product Status: In Review

Could you please provide guidance on the next steps or inform me of any additional requirements to complete the review process and enable the desired functionality?

Implementation:

Below is the API endpoint I am using to initiate a call:

// API endpoint to initiate a call
app.get('/make-call', (req, res) => {
  const toNumber = req.query.to; // Phone number to call (e.g., +1234567890)

  if (!toNumber) {
    return res.status(400).send('To number is required');
  }

  client.calls
    .create({
      to: toNumber,
      from: process.env.ENV_TWILLIO_NUMBER, // Your Twilio number
      // callerName: 'Company Name', // Intended to display the company name
      url: 'http://example.com/handle-call?callerName=Company%20Name',
      CSID: process.env.ENV_PHONE_SID,
    })
    .then(call => {
      console.log(call.sid);
      res.status(200).send(`Call initiated to ${toNumber}`);
    })
    .catch(error => {
      console.error('Error making the call:', error);
      res.status(500).send('Error making the call');
    });
});

Issue:

When an incoming call comes in from the number +14587963548, I expect the caller name CNAM to display as company name. However, this is not happening as expected.