CODEWITHSUNDEEP
magento
Remco van Grinsven
Remco van Grinsven

Reputation: 61

Magento cannot create credit memo

For certain orders I can't seem to create a credit memo.
I think the only thing these products have in common is that they have a "Fixed product tax" for their disposal fee.

When I disabled 'FPT' in System>configuration>Tax>"fixed product tax" it did change the display of the product in the order but not the fixed price.

For example, the product per unit price is 1640 including regular taxes.

The additional fee is 5 (so the total amount is 1645) but when I disable the FPT the subtotal excludes the fee but in the total the fee is still added.

Since they all where test orders they all need to be credited, but I get the following message when I try "Can not save credit memo".

We are running Magento version 1.4.0.1

Upvotes: 3

Views: 4267

Answers (1)

vsushkov
vsushkov

Reputation: 2435

In the Mage_Adminhtml_Sales_Order_CreditmemoController::saveAction method is written that if you have the 'Cannot save the credit memo.' error message, you should check the exception log file. Check it and maybe you will solve the problem. Otherwise come back to us with the error message.

Upvotes: 1

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