CODEWITHSUNDEEP
htmlmobileuriphone-numbertel
Jarede
Jarede

Reputation: 3488

How do I include extensions in the tel: URI?

I currently have a webpage serving up phone numbers, some of these phone numbers have extensions so I have written the HTML like this:

<a href="tel:+44-1234-567;ext=88">+44-1234-56788</a> / <a href="tel:+44-1234-567;ext=99">+44-1234-56799</a

When I hit this page in my Android browser and tap one of the phone numbers, it loads up in my phone dialer (UK Samsung Galaxy s2 stock) as:

+44-1234-567;ext=88

which I don't think is correct. Surely it should omit the ;ext= word.

Have I misread the RFC for implementing tel?

Upvotes: 59

Views: 56577

Answers (8)

Jordan Bradford
Jordan Bradford

Reputation: 407

Comment for How do I include extensions in the tel: URI?

As of June 2021 the RFC3966 ;ext= syntax still isn't implemented by Android, and it's inelegantly implemented by iOS.

Using ;ext=123 as an example:

  • Android: after the call connects a modal window appears asking Send the following tones? 396123 with No and Yes buttons. "Send the following tones?" is a precise technical description of what will happen if the user taps Yes, but it is probably not the best wording for the average user.
  • Android converts ;ext=123 into 396123 because it treats the letters the same way as if you were dialing something like 1-800-FLOWERS, and this is a broken implementation of the syntax.
  • iOS provides an option to the left of the Disconnect button that says Dial “ext=…”. When you tap on this "button" it will dial the extension number. This is inelegant and has bad usability because the "button" doesn't look like a button — it's just plain text — and because you can't see the extension number.
  • In addition, when you first tap on a phone link in iOS it presents a button at the bottom of the screen which partially rewrites the phone number into a local format, but which also preserves most of the ;ext= syntax, e.g. Call +1 (555) 555-5555;ext123. This is also inelegant, and it's ugly besides.

If you instead use just a ; which is supposed to mean "wait," as in "wait until the auto attendant message ends and then automatically dial the extension":

  • iOS: tapping the link displays a button stating Call +1 (555) 555-5555;123 which is slightly less ugly than the button described above.
  • iOs provides the same extension-dialing "button" described above except the extension number is visible, e.g. Dial “123”. It still has the other usability problems.
  • iOS does not automatically dial the extension after the message ends.
  • Android: after the call connects a modal window appears asking Send the following tones? 123 with No and Yes buttons.
  • Android does not automatically dial the extension after the message ends.

So for now, as of June 2021 it seems that the only way to include extensions in tel: links that will actually work is to use either ; for "wait" or , for "pause":

  • <a href="tel:+1-555-555-5555;123">555-555-5555 ext. 123</a> — this will provide a UI component which the user can invoke to dial the extension. The usability of the UI component depends on the OS; neither are great, but Android's is arguably better.
  • <a href="tel:+1-555-555-5555,123">555-555-5555 ext. 123</a> — this will automatically dial the extension a couple seconds after the call connects. Note: This mechanism will not work with voicemail systems that don't accept user input until the auto attendant message ends.

Upvotes: 26

squarecandy
squarecandy

Reputation: 5107

I feel like this is kind of a cop-out answer, but if this is not implemented consistently across devices yet, probably best to just not include the extension and let people dial it by hand:

<a href="tel:+441234567">+44-1234-567 ext. 88</a>

or

<a href="tel:+441234567">+44-1234-567</a> ext. 88

Better to make the user do more work than to send 1/2 your users to the wrong extension.

Upvotes: 3

Alex T
Alex T

Reputation: 378

I don't get the answers to this question - I think the're wrong. The correct link would look like this:

<a href="tel:+441234567,88">+44-1234-567 ext. 88</a>

Upvotes: 3

www.GapstowDesign.com
www.GapstowDesign.com

Reputation: 51

For those still wondering about this problem: I've found it best to use this format: 

<a href="tel:+13235798328;22">

Upvotes: 5

systemaddict
systemaddict

Reputation: 363

Standards at thenewcode from 3 months ago suggest using a microdata pause.

<a href="tel:+13235798328p22">

Related: Different standards persist across different external platforms and may change the processing of URIs. Click to call features on Google Developers docs do not specify

Example: Office's Skype uses x to represent extension within skype.

Upvotes: 4

ldrrp
ldrrp

Reputation: 704

According to the documentation, you can add what you want like so 12345678;ext=123

See RFC 3966

Upvotes: 12

codemonkey613
codemonkey613

Reputation: 998

Seems the proper way to do it is use a comma:

<a href="tel:441234567,88">+44-1234-567 ext.88</a>

Just tested with iPhone and Android OS 2.1. Using ;ext=88 converts the ext bit into a number that is dialed with the extension (so it dials something like 35888 instead of 88).

Upvotes: 44

dario_ramos
dario_ramos

Reputation: 7309

In all the examples I saw, the value of ext is contained in the full number. So try including 88 in the href value:

<a href="tel:+44-1234-56788;ext=88">+44-1234-56788</a>

Upvotes: 5

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