CODEWITHSUNDEEP
lync
Zenvo
Zenvo

Reputation: 83

Tracking Microsoft Lync Video Call

I'm trying to track the usage of Microsoft Lync 2010 video call. It would be involving data collection such as involved users, date, time and duration of the video call. Is it possible to create a WPF application that tracks this all the time from the client side?

I'm well aware of the conversation history in the Outlook folder, but I'm not part of the IT department and I dare not to tinker with the database in the server which I am not familiar with. I just wish to collect this piece of information from my own PC. The objective of this is just to know how many times video call was used recently, who are the users involved in incoming and outgoing video calls, and the time when it was being used. Some hints will be very much appreciated.

Upvotes: 2

Views: 1417

Answers (1)

Tom Morgan
Tom Morgan

Reputation: 2365

You certainly can do this, using the Lync Client SDK.

Have a look at this blog post: http://thoughtstuff.co.uk/2012/06/answering-the-call-accepting-incoming-calls-in-lync-client-sdk/

The post is actually about how to answer incoming calls, but it explains how to track Conversations starting, which is what you'll need to do.

You'll also need to track the Conversation ending, or Terminating. Both of these are events on the Conversation object. Conversations have a unique ConversationID so you could store each new Conversation in a Enumerable and maybe use a stopwatch or timestamp to capture the length. (I don't think that the Conversation object has a property for conversation length)

You say that you want to track only video calls. Again, check that blog post. It may be that only want to start capturing information when the call is escalated to video, but that's up to you.

I'm going to put on my todo list to mock up a working example of something like this, but I really can't promise anything. If I get around to it then I'll post an update here. Update: blog post here: http://thoughtstuff.co.uk/2013/01/tracking-lync-conversations-in-code/

Happy New Year

Upvotes: 3

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