CODEWITHSUNDEEP
androidzendesk
duggu
duggu

Reputation: 38439

How to integrate zendesk to Android app?

I want to implement zendesk to our application.

i read below link :-

http://www.zendesk.com/blog/zendesk-for-android-arrives

after above link I'm go through below link:-

http://www.zendesk.com/blog/dropbox-support-for-iphone-and-android-apps-pr

than its show java lib file for android :-

https://github.com/zendesk/zendesk_android_sdk

and i read this document care fully

https://github.com/zendesk/zendesk_android_sdk/blob/master/README.md

after read this document i m implementing zendesk and its works and shown below image :-

enter image description here

but after click on send button its shows below msg

enter image description here

manifest

  <meta-data
            android:name="zendesk_title"
            android:value="XXXX" />
        <meta-data
            android:name="zendesk_url"
            android:value="[email protected]" />
        <meta-data
            android:name="zendesk_description"
            android:value="How may XXXX help you?" />

android:value="[email protected]" [email protected] this my login email address on zendesk.

i change android:value="yoursubdomain.zendesk.com" to android:value="[email protected] bcz this link

https://support.zendesk.com/entries/20041133-Lesson-3-Customizing-the-customer-experience-Classic-

logcat 

06-06 11:55:05.937: E/Zendesk(2825): Error while, submit request
06-06 11:55:05.937: E/Zendesk(2825): java.io.FileNotFoundException: https://[email protected]/requests/mobile_api/create.json
06-06 11:55:05.937: E/Zendesk(2825):    at org.apache.harmony.luni.internal.net.www.protocol.http.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:521)
06-06 11:55:05.937: E/Zendesk(2825):    at org.apache.harmony.luni.internal.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:258)
06-06 11:55:05.937: E/Zendesk(2825):    at com.zendesk.ZendeskDialog$1.run(ZendeskDialog.java:178)
06-06 11:55:05.937: E/Zendesk(2825):    at java.lang.Thread.run(Thread.java:1019)

I know something missing or wrong on email address but nothing found.

i searched a lot but nothing to found any thing so if any one face same problem so please share with solution.

Problem Solved:-

first we have to make ur account on it https://support.zendesk.com/home and click right hand side button (Try Zendesk Free) and create ur id and u get id and put this id to ur manifest.

Works fine....

Upvotes: 0

Views: 3882

Answers (3)

Pierre-Alain Bouchard
Pierre-Alain Bouchard

Reputation: 21

Zendesk has now a new SDK that you can use https://developer.zendesk.com/embeddables/docs/android/overview

and an open source sample application that showcase the integration https://github.com/zendesk/sdk_demo_app_android

Full disclaimer : I am working for Zendesk.

Upvotes: 2

Naren
Naren

Reputation: 2726

You no need to add their libs. Rather you can use the REST API for doing your stuff.

Upvotes: 0

blganesh101
blganesh101

Reputation: 3695

Metadata url is wrong it cant be [email protected]
it is like below.

 <meta-data android:name="zendesk_url" android:value="yoursubdomain.zendesk.com"/>

Upvotes: 0

Related Questions