CODEWITHSUNDEEP
docusignapi
NVN
NVN

Reputation: 81

Duplicate Hyperlink Tabs

I am using SOAP API to add hyperlink tabs on a document. The second recipient/signer is getting a duplicate link placed on top of the existing link. See attached screenshot. No issues for the first signer though.

I have also noticed that though the signer can see the active link, the signed & completed document displays an inactive link when added as a Tab through the API.

Is there a possibility that I can embed a link within PDF and Docusign can activate this link while signing?

Thanks in advance.

screenshot

Upvotes: 0

Views: 290

Answers (1)

Kim Brandl
Kim Brandl

Reputation: 13480

I'm not sure what you mean by "...getting a duplicate link placed on top of the existing link" -- but if you're seeing tabs in unexpected places within the envlope, a good first step in troubleshooting might be to execute a "Request Envelope" operation for the envelope, and compare Tab information in the response with the Tab information you specified in your Create Envelope operation.

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns="http://www.docusign.net/API/3.0">
   <soapenv:Header/>
   <soapenv:Body>
      <ns:RequestEnvelope>
         <ns:EnvelopeID>ENVELOPE_ID</ns:EnvelopeID>
         <ns:IncludeDocumentBytes>false</ns:IncludeDocumentBytes>
      </ns:RequestEnvelope>
   </soapenv:Body>
</soapenv:Envelope>

Regarding your statement that "the signed & completed document displays an inactive link when added as a Tab through the API" -- this DocuSign Community forum post (http://community.docusign.com/t5/Templates-and-Powerforms/Hyperlink-in-contract/td-p/25837) describes the expected behavior of the hyperlink for completed envelopes: "When the envelope is completed, the hyperlink will no longer be active from the member console but will be active from the Completed PDF. However, it will appear as static text.".

AFAIK, it's not possible for you to embed a link within a PDF and force DocuSign to 'activate' the link during the signing session.

-- UPDATE #1 --

Thank you for posting the "Request Envelope" response. Interestingly, that response shows that the Envelope only contains a single 'HREF' tag -- assigned to the first recipient, but shared amongst all recipients:

RequestEnvelope response

I've attempted to reproduce the issue that you describe, but without success. i.e., I created/sent an envelope with two recipients, and included a single 'HREF' (text) tab assigned to the first recipient (but shared). When the first signer signs, he sees the link just fine:

First Signer - Signing Session

And when the second signer signs, the link appears exactly the same for her as it did for the first signer:

Second Signer - Signing Session

In your scenario, does the text string "TERMS & CONDITIONS" appear as text in the PDF itself -- and then perhaps you're trying to (exactly) overlay that text with a DocuSign (HREF) text tab? If so, then perhaps that's what's causing your issue -- i.e., the overlay position isn't quite precise enough -- so the signer is seeing the "TERMS & CONDITIONS" text in the document itself, overlayed by the (slightly offset) Hyperlink that you've added using a DocuSign tab.

Upvotes: 1

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