CODEWITHSUNDEEP
docusignapi
Marco Altieri
Marco Altieri

Reputation: 3818

Combined document - wrong password

I am using DocuSign to sign some documents in a single envelope.

I have used a java library (docusign-restclient) to send the signing request and I am trying to get the signed document using the same java library. Unfortunately the call does not work.

I have been able to replicate the same error using the demo site and its API explorer: http://iodocs.docusign.com/

To get the signed document I execute:

{
  "uri": "https://demo.docusign.net/restapi/v2/accounts/487325/envelopes/d550e6ca-e776-49c6-8722-dba77174fc83/documents/combined?show_changes=&watermark=&certificate=",
  "headers": {
    "X-DocuSign-Authentication": "{\"Username\":\"[email protected]\",\"Password\":\"xxxxx\",\"IntegratorKey\":\"ALTI-xxxc12d2-3321-45eb-b39c-886fd01d25aa\"}"
  }
}

The same credentials works for all the other API calls, but this call returns always the same error:

{
  "statusCode": 400,
  "headers": {
    "cache-control": "no-cache",
    "content-length": "72",
    "content-type": "application/json; charset=utf-8",
    "date": "Thu, 22 May 2014 20:56:58 GMT",
    "strict-transport-security": "max-age=7776000; includeSubDomains"
  }
}

Output:

{
  "errorCode": "UNSPECIFIED_ERROR",
  "message": "wrong password"
}

Upvotes: 0

Views: 342

Answers (2)

Marco Altieri
Marco Altieri

Reputation: 3818

I think that the problem is caused by encryption applied to the document: it is a protected pdf. I was not expecting issues because DocuSign can open the document and it can modify it. The signed document is sent to my email address.

It always fails when I use this protected pdf but it works with other documents.

Thanks

Upvotes: 0

Kim Brandl
Kim Brandl

Reputation: 13500

The wrong password error message seems odd to me -- the only password you're specifying in the request is the one in the X-DocuSign-Authentication header, and if that password is incorrect, the error response should contain this error info:

{
  "errorCode": "USER_AUTHENTICATION_FAILED",
  "message": "One or both of Username and Password are invalid."
}

FWIW, I'm unable to reproduce the error that you describe. I can successfully execute the "GET Documents" request both via POSTMAN and via DocuSign's IODOCS tool (http://iodocs.docusign.com/).

GET https://demo.docusign.net/restapi/v2/accounts/######/envelopes/9210EF93-7733-4A83-86D6-3A53098CFDB9/documents/combined?show_changes=&watermark=&certificate= 
X-DocuSign-Authentication: {"Username":"[email protected]","Password":"xxxxxx!","IntegratorKey":"XXXX-eae5f282-f3j5-47c3-b293-1c4cf55b74rt"}
Accept: */*
Content-Type: application/json

The response to this request contains the byte stream for the document(s) in the specified Envelope. Since this call works for me, I'd think you could safely rule out an issue with the operation and/or DocuSign service, and instead focus on closely examining the data you're sending across the wire, and also make sure that the specified member account (i.e., corresponding to credentials in X-DocuSign-Authentication header) has access to the specified envelope, etc.

For troubleshooting purposes, I'd also suggest that you try this same operation (via IODOCS is fine) for a different Envelope. If it works for a different Envelope, then you've narrowed it down to something with the first Envelope that's causing the error.

Upvotes: 1

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