Redmine 'mentions' plugin stopped working

Question

I've installed the Redmine Mentions plugin from: https://github.com/arkhitech/redmine_mentions

And it worked perfect until a few days. I couldn't find helpful information on the internet and the author didn't reply as well so It'd be great if someone could advise on this one. No changes took place on the server, no config modifications...and suddenly the mention 'trigger' (which is currently '@') isn't working.

I've tried to restart, reinstall and reconfig the trigger but none of these solved the issue.

Here's a little bit of info on the system:

Environment: Redmine version 2.4.2.stable Ruby version 1.9.3-p484 (2013-11-22) [x86_64-linux] Rails version 3.2.16 Environment production Database adapter Mysql2

Please advise, Much appreciated!

Thanks, Talbion.

Answer 1

OK, I've eventually managed to fix this by removing a plugin called 'a_common_libs' which was a dependency for another plugin that's been installed on the server - 'Usability plugin'. At first I uninstalled the Usability plugin (our redmine version 2.4 wasn't supported by this plugin) but that didn't solve the 'mentions' issue. Later I've decided to uninstall it's dependency as well...and it looks good. (btw, for whoever is curious about the uninstallation process - it consisted of MOVING the plugin folder and restarting Redmine. That's it).

So...I don't know exactly how both plugins are related but somehow the removal of the common libraries fixed mentions.

Thanks again for your help. Talbion.