CODEWITHSUNDEEP
windowsazurevirtual-machineremote-access
John Taylor
John Taylor

Reputation: 163

Azure VM and remote control issue

I can't get access to Azure VM. Although the button "Connect" in Azure Manager is active, I can't get the remote access (TCP input) because of the error:

Remote Desktop can’t connect to the remote computer for one of these reasons:

Remote access to the server is not enabled
The remote computer is turned off
The remote computer is not available on the network

Make sure the remote computer is turned on and connected to the network, and that remote access is enabled.

I've tried many things, such as adding ports 443, 22 (which, as claimed here, may work) and disabling an antivirus (Avira) and Windows Brandmauer (as well as checking if operation Remote control (TCP input) is allowed in inbound rules of brandmauer). My remote OS is Windows 8, while the VM is Ubuntu 15.10.

How to deal with this problem?

Upvotes: 0

Views: 458

Answers (1)

jevannie
jevannie

Reputation: 396

There is all the things you should check when having RDP issues in Azure, from the most common to the least :

  1. Reset Remote Desktop service from the Azure portal to fix startup issues with the RDP server. Click Browse > Virtual machines (classic) > your Windows virtual machine > Reset Remote....
  2. Restart the Virtual Machine to address other startup issues. Click Browse > Virtual machines (classic) > your Windows virtual machine > Restart.
  3. Resize the VM to fix any host issues. Click Browse > Virtual machines (classic) > your Windows virtual machine > Settings > Size. For detailed steps, see Resize the virtual machine.
  4. Review your VM’s console log or screenshot to correct boot problems. Click Browse > Virtual machines (classic) > your Windows virtual machine > Settings > Boot diagnostics.
  5. Check VM's Resource Health for any platform issues. Click Browse > Virtual machines (classic) > your Windows virtual machine > Settings

    Check Health.

I've got this problem some time ago, the solution was simply to reset the remote access.

Upvotes: 1

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