CODEWITHSUNDEEP
iosiphoneapp-storeapp-store-connectapp-preview
Aaron
Aaron

Reputation: 6714

iTunes Connect Media Manager - app preview not downsizing

I uploaded an app preview for the 5.5 inch display in iTunes Connect and then used the new Media Manager to use the same assets for all smaller size classes. Below are images for context:

iTunes Connect Media Manager #1 iTunes Connect Media Manager #2 enter image description here enter image description here enter image description here

As you can see I'm getting the following error when I try to save/submit my app for review:

Your app preview can't be uploaded because you have selected to use an app preview from a larger display size

What am I doing wrong?

Upvotes: 2

Views: 4301

Answers (3)

Ben
Ben

Reputation: 160

Just had the same issue some minutes ago.

I unchecked "Use 5.5-Inch Display" for all smaller devices. Some of them then revealed old app preview assets from previous versions (which were apparently somehow available in background causing this issue). I deleted all of those old smaller-device-assets, saved (i.e. sections for smaller devices were empty). I then re-checked "Use 5.5-Inch Display", saved again. Got no error message afterwards.

Still seems to be a bug on Apple side though. Should also work w/o manually removing old assets before imho. In fact, it even did work at first for me. Error then suddenly occurred when saving a completely different section (description).

Upvotes: 1

Dan
Dan

Reputation: 303

Try deleting every screenshot and uploading them again. And when you're saving the screenshots, don't forget to set the scale of the simulator to 100% (Cmd+1), I only had problem with this.

Screenshot requirements are:

  • 72 dpi, RGB, flattened, no transparency
  • High-quality JPEG or PNG image file format
  • 1242 x 2208 pixels for hi-res portrait
  • 2208 x 1242 pixels for hi-res landscape

Apple documentation

However, if that doesn't solve it, the problem might be with the App Preview, as the error message says. Check the preview's size, it has to match the iPhone 6 Plus resolution.

App Preview Resolutions

Upvotes: 1

Mayur Prajapati - MeProgrammer
Mayur Prajapati - MeProgrammer

Reputation: 5612

Check properly the screenshots you have attached. In All you have selected "Use 5.5 inch Display".

Like that:

enter image description here

Simply do this things:

  • Simply uncheck it
  • Make sure for 3.5 inch display you have screenshots of 3.5 inch size & so on for others
  • Save & submit again for review

Hope it will help you.

Upvotes: 1

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