CODEWITHSUNDEEP
autodesk-forgeautodesk-viewerautodesk-model-derivative
sabrehagen
sabrehagen

Reputation: 1637

Autodesk Viewer Shows Black Model

When using the Autodesk Viewer in different browsers, sometimes models do not display with textures and instead show black. This has been encountered in Chrome on Ubuntu 16.04, as well as Safari on iOS 10.3.3.

What causes this? If this isn't known, how can we begin to debug this?

incorrect display

incorrect display

Upvotes: 0

Views: 358

Answers (1)

sabrehagen
sabrehagen

Reputation: 1637

We found an undocumented updated to the viewer - version v2.16. We have updated to use this version and the models are now rendering correctly.

Upvotes: 0

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