CODEWITHSUNDEEP
zendeskzendesk-api
Happy Coder
Happy Coder

Reputation: 4682

Zendesk report overview API end point

Which API end point can be used to get the Reports Overview data?

I need to have the following data :

  1. New Tickets
  2. Solved Tickets
  3. Open Tickets
  4. Unresolved Tickets
  5. Recently updated tickets

6.Pending Tickets

Also, I would like to pull a leader board of agents by their solved ticket counts and to have an individual report for each agent which shows the above 6 metrics only for the agent.

Upvotes: 2

Views: 1090

Answers (1)

Vincent
Vincent

Reputation: 2963

The view preview count API can be used for your main ones. https://developer.zendesk.com/rest_api/docs/core/views#preview-count

You can do a lot with the other view APIs, and if you don't want to create the view you use previews. Should you need more detail, your fallback is the /tickets.json endpoint to get all the data.

Upvotes: 0

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