CODEWITHSUNDEEP
azureazure-virtual-machine
Carltonp
Carltonp

Reputation: 1344

Azure Backup Failure

We have just received the following alert from our Azure Recovery Services Vault:

Severity : Critical Alert : Backup failure Backup item(s) : XXXXXXX Description : Snapshot operation failed due to VSS (Volume Shadow Copy) service in bad state Recommended action(s) : Restart VSS (Volume Shadow Copy) service and reboot VM. Time : 2017-09-07 02:36:01 GMT Subscription id : XXXXXXX.XXXXXXX.XXXXXXX.XXXXX Vault : XXXXXX

Has anyone come across this error? Can someone let me know what the process is in restarting the VSS (Volume Shadow Copy)?

Thanks!

Upvotes: 0

Views: 1561

Answers (1)

Sa Yang
Sa Yang

Reputation: 9401

According to your Error, this issue may caused by VSS. You can take actions as the recommended actions to restart the VSS writes.

To achieve this, from an elevated command prompt, run :

vssadmin list writers

Output contains all VSS writers and their state. For every VSS writer whose state is not "1 Stable", restart VSS writer by running following commands from an elevated command prompt:

net stop serviceName 
net start serviceName

See more details about Azure VM backup troubleshoot, refer to this document.

See more details about Troubleshooting Volume Shadow Copy Problems,refer to this article.

Upvotes: 1

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