CODEWITHSUNDEEP
phone-callringcentralringout
SurferJoe
SurferJoe

Reputation: 985

RingCentral RingOut trouble

I’m having some RingOut API trouble. Everything was working out just fine but suddenly about a week ago one of the users claimed that the RingOut functionality was broken and from what I see she is correct. For the life of me I can’t figure out what the problem is. Below is what my request looks like. After polling the call the api errors out claiming that one or two lines is busy when I know for a fact they are not. Any ideas or direction on this would be greatly appreciated

Request URI: https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1OTIyMDIwMzQ1NDI5QDEwLjE0LjIzLjQw

Post Variables:

{"from":{"phoneNumber":"+17606992007","forwardingNumberId":""},"to":{"phoneNumber":"+17602146463"},"callerId":{"phoneNumber":"+17604440557"},"playPrompt":false,"country":{"id":"1”}}

Result:

{
  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1NTIyNzE2MzY4NDQyQDEwLjE0LjIzLjA",
  "id" : "Y3MxNjg2OTU1NTIyNzE2MzY4NDQyQDEwLjE0LjIzLjA",
  "status" : {
    "callStatus" : "InProgress",
    "callerStatus" : "InProgress",
    "calleeStatus" : "InProgress"
  }
}

Result from polling the call:

{
  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/279578017/extension/279580017/ring-out/Y3MxNjg2OTU1OTgxNjMyMzY1NjYwQDEwLjE0LjIzLjQ2",
  "id" : "Y3MxNjg2OTU1OTgxNjMyMzY1NjYwQDEwLjE0LjIzLjQ2",
  "status" : {
    "callStatus" : "CannotReach",
    "callerStatus" : "Busy",
    "calleeStatus" : "InProgress"
  }
}

Upvotes: 0

Views: 248

Answers (1)

Robert
Robert

Reputation: 11

I know it sound strange but i had the same error on my app, Removing the +1 from the number fixed the issue for me.

Hope that helps!

Upvotes: 1

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