CODEWITHSUNDEEP
rt
speedvees
speedvees

Reputation: 117

Get available custom fields when creating new ticket in Request Tracker via REST

I'm trying to get avaiable Custom Fields for a specific queue via Request Tracker API when I create a new ticket. For example when I set Queue = 'X' then I'd like to receive a Custom Fields key with valuesA, B, C that are available for that queue.

When I point my browser at domain/REST/1.0/ticket/new I receive the following response:

id: ticket/new
Queue: General
Requestor: xyz
Subject: 
Cc:
AdminCc:
Owner: 
Status: new
Priority: 
InitialPriority: 
FinalPriority: 
TimeEstimated: 0
Starts: 2018-12-17 15:40:43
Due: 
Attachment: 
Text:

As you can see i don't have any custom fields within the response as the queue points to General instead of X.

Can i modify the URL somehow to change Queue: General into Queue: X and receive all custom fields available for this queue?

Upvotes: 0

Views: 1130

Answers (1)

Houmles
Houmles

Reputation: 299

You have to specify the content variable of your new ticket request. For example:

1) Create a file rt.file with content:

id: ticket/new
Queue: support
Requestor: requestor@email
Priority: 4
CF-TicketCategory: Incident
Subject: Test REST
Text: Multi line
 test with
 special chars: žščřě

2) Post it with curl command: url --data-urlencode [email protected] --user username:password --url https://rtmachine.example.com/rest/REST/1.0/ticket/new

See RT-Wiki for details.

Upvotes: 0

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