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apiringcentralvoicemail
Paul Grous
Paul Grous

Reputation: 21

RingCentral API to download voicemail

When someone leaves a voicemail, I would like to have RingCentral send an email to me with the voicemail attached as an audio file. RingCentral sends a "notification" and optionally, the transcribed text of the voicemail, but not the audio file. Can I use the RingCentral API to access the voicemail audio files (and transcriptions)?

Upvotes: 1

Views: 306

Answers (1)

Anirban Sen Chowdhary
Anirban Sen Chowdhary

Reputation: 8311

RingCentral already have the feature of sending notification mails with voicemail audio files.
You need to set the notification to your mail from your online account portal:

enter image description here

and you will get email that contains voicemail audio files:

enter image description here

If you want to get the audio file via API, you need to call the message store API:
GET https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/message-store
and in response you will get the AudioTranscription and voice mail media file url something like this:

   {
....

    "attachments": [
    {
                
 "id": <id>,    
    "uri": 
https://media.devtest.ringcentral.com/restapi/v1.0/account/<accountid>/extension/<extensionid>/message-store/<messagestireid>/content/<contentid>
    
    }

You can download the voicemail file from the attachment url

Upvotes: 1

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