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Piyush Maurya
Piyush Maurya

Reputation: 2015

How to access caller Phone Number in Google Dialogflow Phone Gateway?

I have activated Dialogflow Phone Gateway and anyone can call on my Google number and interact with Dialogflow. I want to access caller number when someone call to my Dialogflow phone number. I have enabled fullfilment using cloud functions for firebase. I want to access caller phone number in cloud function?

Upvotes: 3

Views: 3124

Answers (2)

Inzamam Malik
Inzamam Malik

Reputation: 3435

I don't give dialogflow phone number in marketing at all, and I give a twilio phone number and as soon as someone call to that number i note down the caller phone number and redirect call to dialogflow phone number so my customer start talking to dialogflow.

https://github.com/dialogflow/dialogflow-fulfillment-nodejs/issues/285

May be this workaround is for you

Upvotes: 0

Dan Douston
Dan Douston

Reputation: 41

After digging through this example (https://github.com/dialogflow/fulfillment-telephony-nodejs), I found that agent.parameters.phone in the Firebase fulfillment is accessing parameters that were manually gathered, as defined in the json for one of the intents: Line 68: (https://github.com/dialogflow/fulfillment-telephony-nodejs/blob/master/dialogflow-agent/intents/makeRes.json).

This is standard DialogFlow functionality. It does not represent session metadata, which I think is what you were asking for. As such, the incoming phone number is not accessible.

Upvotes: 4

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