CODEWITHSUNDEEP
zendeskzendesk-api
TheSagya
TheSagya

Reputation: 45

How to connect existing telephony system with Zendesk?

I have existing telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API but I am not getting exact idea. I am ready with softphone and all calling feature at my own now how should I connect this existing app with zendesk and how should I embed this softphone into Zendesk? Any help appreciated!

Upvotes: 1

Views: 169

Answers (1)

Jimmy Long
Jimmy Long

Reputation: 788

Have you looked at this Zendesk Help Center article? It provides more details about a sample workflow and development suggestions for how to accomplish. https://develop.zendesk.com/hc/en-us/articles/360001804788--Embedding-a-softphone-in-Support

Upvotes: 1

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