CODEWITHSUNDEEP
emailtemplatesmagento
ligos
ligos

Reputation: 4266

Why is Magento not picking up my theme template file for transactional email order?

I made some template changes to Magento's New Order transactional email template in the backend. The textual changes at the top of the email (in the "thanks for your order..." section) worked fine. But when I change the templates for the order details, they are not appearing in my email.

I have created two files within my template which I thought would override the email:

  1. app/design/frontend/default/mythemehere/template/email/order/items.phtml
  2. app/design/frontend/default/mythemehere/template/email/order/items/order/default.phtml

These are referenced in my sales.xml file in app/design/frontend/default/mythemehere/layout

<sales_email_order_items>
    <block type="sales/order_email_items" name="items" template="email/order/items.phtml">
        <action method="addItemRender"><type>default</type><block>sales/order_email_items_order_default</block><template>email/order/items/order/default.phtml</template></action>
        <action method="addItemRender"><type>grouped</type><block>sales/order_email_items_order_grouped</block><template>email/order/items/order/default.phtml</template></action>
        <block type="sales/order_totals" name="order_totals" template="sales/order/totals.phtml">
            <action method="setLabelProperties"><value>colspan="2" align="right" style="padding:3px 9px"</value></action>
            <action method="setValueProperties"><value>align="right" style="padding:3px 9px"</value></action>
            <block type="tax/sales_order_tax" name="tax" template="tax/order/tax.phtml">
                <action method="setIsPlaneMode"><value>1</value></action>
            </block>
        </block>
    </block>
    <block type="core/text_list" name="additional.product.info" />
</sales_email_order_items>

However, when I place my order, I get the base template in the email.

If I commit the Cardinal Sin in Magento of overriding base template files (app/design/frontend/base/default/template/email/order ...), lo and behold, I see my changes! Seems Magento is very keen to use its base template.

I have overridden other templates in the sales section (eg: sales/order/view.phtml, sales/order/print.phtml), and various posts on Magento's forums indicate I'm doing the right thing in concept. But alas! It's just not working for me.

Upvotes: 5

Views: 4593

Answers (4)

Mukesh
Mukesh

Reputation: 7778

This kind of situation happens because if we mention wrong values under System>Configuration>General -> Design section

Magento default settings

We can have following two scenarios.

1) Default package with custom design

default package_custom theme

default package_custom theme_directory

2) Custom package

custom package

custom package directory

If we do not fill correct values under Current Package Name field then issue mentioned in the question will occur.

It happened with me when I was using a custom package but had given value as default under Current Package Name field.

We should configure the theme properly so that Magento can follow theme fallback properly.

Upvotes: 1

Vineet Agarwal
Vineet Agarwal

Reputation: 21

To use your custom theme file for order email "app/design/frontend/default/mythemehere/template/email/order/items.phtml"

In the admin go to System->configuration->design

Select your website from the top left Now in the themes template uncheck the checkbok and add the theme name.

Upvotes: 2

uranther
uranther

Reputation: 3

Overwriting templates in base/default and default/default is strongly discouraged, because updating Magento will overwrite those directories.

What worked for me (with emails) is to put the modified files under app/design/frontend/your_design_package/default/templates/.

Upvotes: 0

adriandhart
adriandhart

Reputation: 126

I had the same problem. I discovered that the emails will use the /app/design/frontend/default/default templates before the 'base' templates. So if you copy the base templates into the default/default folder your files will not be overwritten on update.

However it is still not ideal as this is still outside your theme folder, however it is better than using 'base' files. I still haven't found a true solution.

Upvotes: 1

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