CODEWITHSUNDEEP
hololens
Remus Wong
Remus Wong

Reputation: 27

Trouble Factory Resetting Hololens 2

I received a Hololens 2 that was previously used by someone else. Their account is currently signed in so I have been trying to factory reset it following this guide provided by Microsoft here. However, when I trying to follow the "Clean-Reflash" section it requires me to be signed in to perform the reset. This results in a chicken or the egg problem as I don't have access to the signed in account, but I am unable to reset the device to log into a new one. Are there any other reset options?

Permission denied when trying to reinstall software

Upvotes: 0

Views: 1476

Answers (1)

Remus Wong
Remus Wong

Reputation: 27

Resolved. You need to do a manual installation instead of a normal one as in the documentation.

Upvotes: 1

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